A Digital Transformation for Dept. of Motor Vehicle

The Overview

Introduction

State departments of motor vehicles (DMV’s) process thousands of driver’s licenses and state ID’s each year, resulting in millions of documents that must be stored, retrieved, secured and archived. A combination of leading process and content management products, industry expertise and proven success, Hardcastle GIS Software solutions are uniquely qualified to deliver immediate efficiencies to empower state DMV agencies to better serve their citizens today and in the future.

SOLUTIONS

Digital Solution: A Complete Mobile & Web Application

Integration Systems: A Single Window System which reaches to all department using a single form.

Modularity – Loosely coupled components for flexibility and accelerated deployment.

360° Customer View – One-client, onerecord model to understand the customer better.

Scalability – Service Oriented Architecture for extensibility and interoperability

Configurability – Configurable rules engine with pre-defined business rules to meet unique requirements

Multi-channel access – Service delivery across a variety of channels (mobile, kiosk, office)

Responsive UI – Simple, intuitive user interface that meets accessibility standards

Security –Role-based access controls and the latest cybersecurity methodologies for assured service delivery

Comprehensive Reporting – Real-time reporting with a host of visualization options for improved decision making

RESULTS

Improve Citizen Delivery by almost 60% efficiency.